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Customer Accounting Specialist

23/04/2025
30/06/2025
Permanent - Full Time
Melbourne
Customer Operations

The Role

Join Australia and New Zealand's Number 1 online travel agency, Webjet is leading the way in online travel tools and technology ✈️.

At Webjet, being customer obsessed is more than just a philosophy—it's at the heart of everything we do, because we believe that exceptional service is the cornerstone of a memorable travel experience. We are on the search for a passionate, Customer Accounting Specialist to join our team.

Our team is responsible for investigating refund escalations to ensure we consistently provide our customers with the best possible resolution. Our Customer Accounting Specialists manage the accounting process to ensure billing, payments, and account reconciliations are accurate and completed on time.

Job Description

Your impact in the role:

  • Account Reconciliations: Ensuring that customer accounts are properly reconciled, matching payments to invoices, processing refunds, investigating and resolving any discrepancies
  • Customer Inquiries: Acting as a point of contact for customers regarding any financial or accounting-related inquiries and providing excellent customer service to address their concerns.
  • Financial Reporting: Preparing regular financial reports related to customer accounts, including outstanding balances, payment history, and other relevant metrics.
  • Account Maintenance: Keeping customer account information up to date, making necessary adjustments, and maintaining accurate records.
  • Coordination with Other Departments: Collaborating with sales, customer operations, and finance teams to resolve any issues related to customer accounts, ensuring a smooth and seamless customer experience.
  • Compliance: Ensuring that all accounting practices related to customer accounts comply with relevant laws, regulations, and company policies.
  • Identifying Improvements: Continuously analysing processes and procedures to identify areas for improvement in efficiency and accuracy.

Desired Skills and Experience

What we love to see:

  • Bachelor's degree in Accounting, Finance, or a related field.
  • Strong knowledge of accounting principles and practices.
  • Proficiency in using accounting software and MS Office applications, particularly Excel.
  • Excellent analytical and problem-solving skills.
  • Exceptional attention to detail and accuracy.
  • Strong communication and interpersonal skills.
  • Ability to work independently and collaboratively in a team environment.
  • Strong organizational and time management abilities.

Why Webjet?

  • We thank our team with an annual $250 Webjet gift card, free travel insurance and discounted travel across the Webjet offering via webjet.com.au
  • An annual hackathon that the whole company gets involved in, ideas born on our Hackdays often make it into production and the winner needs to be in production within 12 months!
  • An extensive events calendar, when we say we’re fun – we mean it.
  • We support you through one of life’s biggest moments, providing up to 12 weeks of paid primary leave and 2 weeks of secondary carer leave.
  • Have a big trip planned or thinking of school holidays? We offer purchased additional annual leave!

Want to learn more? Check out our social media pages below and keep in touch:

Successful candidates joining Webjet are required to undergo a National Police Record check and must have full-time Australian working rights on an ongoing basis.

No Recruitment Agency candidates will be accepted at this time.

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