Life at Webjet
Webjet is Australia and New Zealand’s Number 1 online travel agency! Join us as we lead the way in online travel tools and technology. We empower our customers to compare, combine and book the best flight deals – whether you’re travelling domestically or internationally. But we don’t stop there, Webjet is a one-stop shop for all things travel! We have your accommodation, packaged holiday deals, tours, travel insurance and car hire (worldwide!) sorted.
Our team is based in Melbourne and we support our team’s work-life balance through a Hybrid working model. We’ve taken a company-wide approach to office days, bringing the team in Tuesday to Thursday for collaboration, fun events and food!
The Team and Opportunity
We are seeking a dynamic and driven Business Analyst to join Webjet’s Continuous Improvement team within Customer Operations. In this role, you will collaborate with cross-functional teams to drive key transformational projects aimed at improving customer experiences, reducing friction, and enhancing operational efficiency.
Our team is a key contributor to the achievement of the organisation’s objectives and continuously improve of the customer journey by effectively engaging with and providing professional customer contact to all customers, other agents and stakeholders.
At Webjet, being customer obsessed is more than just a philosophy—it's at the heart of everything we do, because we believe that exceptional service is the cornerstone of a memorable travel experience.
What we love to see:
- Demonstrated experience in a Business Analyst role - a background in Travel, Customer Operations or Business Process Improvement would be highly advantageous.
- Strong knowledge of data analytics, with experience in analysing performance metrics, creating reports, and using analytics tools (e.g., Excel, SQL, Tableau, or Power BI).
- Robust analytical and technical skills to map processes, interpret performance data, and create actionable insights using tools like Excel, SQL, Tableau, Power BI, and Visio.
- The ability to support large-scale, cross-functional projects focused on operational improvements, while effectively communicating with both technical and non-technical stakeholders.
- Sharp attention to detail and problem-solving skills to identify inefficiencies, analyse root causes, and deliver accurate analysis and process documentation.
Why Webjet?
- We thank our team with an annual $250 Webjet gift card, free travel insurance and discounted travel across the Webjet offering via webjet.com.au
- An annual hackathon that the whole company gets involved in, ideas born on our Hackdays often make it into production and the winner needs to be in production within 12 months!
- An extensive events calendar, when we say we’re fun – we mean it.
- We support you through one of life’s biggest moments, providing up to 12 weeks of paid primary leave and 2 weeks of secondary carer leave.
- Have a big trip planned or thinking of school holidays? We offer purchased additional annual leave!
Want to learn more? Check out our social media pages below and keep in touch:
Successful candidates joining Webjet are required to undergo a National Police Record check and must have full-time Australian working rights on an ongoing basis.
No agency candidates will be accepted at this time.