Join Australia and New Zealand's Number 1 online travel agency, Webjet is leading the way in online travel tools and technology ✈️.
Our Customer Service Specialist's deliver excellent Customer Experiences through every case, call or chat resolved. Our team is a key contributor to the achievement of the organisation’s objectives and continuously improve of the customer journey by effectively engaging with and providing professional customer contact to all customers, other agents and stakeholders.
At Webjet, being customer obsessed is more than just a philosophy—it's at the heart of everything we do, because we believe that exceptional service is the cornerstone of a memorable travel experience.
Job Description
Your impact in the role:
Respond and resolve inbound (Cases, Calls or Chats) from customer queries in a professional, customer centric and timely manner
Manage customer enquiries and grievances in line with our customer centricity mode
Accurately update records in Travel Service Aggregator (TSA) in respect to the customer’s case
Ensure that all customer and stakeholder feedback is recorded in support of our continuous improvement mission
Make adhoc outbound calls to customers and suppliers following up on requests for resolution of customer queries
Contribute to the performance of the team through collaboration and support of one another
Desired Skills and Experience
What we love to see:
You must have GDS experience (Galileo or Sabre or Amadeus).
Demonstrated achievements in providing customers and stakeholders with an exceptional customer service experience including attentiveness and patience.
Ability to engage in conversations with customers that quickly builds rapport and an understanding of customer needs
Strong work ethic with the capability to work autonomously and as part of a team environment.
Previous experience and success working within a customer service, sales or relevant position.
High level of accuracy and attention to detail
Ability to gather information utilising available technology and resources.
Why Webjet?
We thank our team with an annual $250 Webjet gift card, free travel insurance and discounted travel across the Webjet offering via webjet.com.au
An annual hackathon that the whole company gets involved in, ideas born on our Hackdays often make it into production and the winner needs to be in production within 12 months!
An extensive events calendar, when we say we’re fun – we mean it.
We support you through one of life’s biggest moments, providing up to 12 weeks of paid primary leave and 2 weeks of secondary carer leave.
Have a big trip planned or thinking of school holidays? We offer purchased additional annual leave!
Want to learn more? Check out our social media pages below and keep in touch:
Successful candidates joining Webjet are required to undergo a National Police Record check and must have full-time Australian working rights on an ongoing basis.
No agency candidates will be accepted at this time.